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  • If the Starbucks app is not working, try closing and restarting the app.
  • You should also confirm you have a good internet connection and check Downdetector to see if the service is online.
  • Here are the top seven ways to get the Starbucks app up and running so you can get your coffee.

If you can’t live without a daily dose of Starbucks, you might also rely on the app for your iPhone or Android to keep track of your reward points and make digital payments. If the Starbucks app isn’t working, that might get your morning off to a bad start. The good news is that there are a handful of ways to troubleshoot a misbehaving Starbucks app. Here are seven of the best ways to get the Starbucks app working and to get your morning dose of coffee.

Close and restart the Starbucks app

Whenever you have a serious problem with an app, Starbucks included, your first move should be to close and restart the app. This generally wipes away any corrupted data that’s kept the app from working properly. Consequently, this is a good first step whether you need to close the app on your iPhone or on Android.

Check your internet

If your Starbucks app isn’t starting properly, or it opens but cannot display data like your points and cash balance, there’s a good chance that your phone is having connectivity issues. The Starbucks app needs to be able to access the Starbucks servers via WiFi or your phone’s cellular service. Make sure you see a strong WiFi or cellular signal in the status at the top of the phone’s display. If it’s not clear if you have reliable service, try to use another app that accesses the internet to make sure your connection isn’t what’s causing a problem.

Status icons at the top of the iPhone home screen.

Check your wireless status.

Dave Johnson/Insider



Update the Starbucks app

In general, your phone should keep your apps up to date, but if that hasn’t happened for some reason, you might be using an older version of the Starbucks app that has some sort of bug or incompatibility that is keeping it from working properly. No problem: You can update the app manually. Here is how to update an app on your iPhone or on your Android phone

Log out of the Starbucks app

Some problems can be easily solved by signing out of the Starbucks app and then logging in again. To do that, start the Starbucks app and tap the account icon at the top right. In the pop-up menu, scroll down and tap Sign out. Then sign in again.

The Starbucks app on iPhone.

Sign out from the menu after tapping the account icon.

Dave Johnson/Insider



Find out if Starbucks is offline

The overall Starbucks service doesn’t go offline often, but it can happen. To see if the problem resides with you or with Starbucks, check the Starbucks status page at Downdetector. You can also search “is Starbucks down” in your web browser.

Starbucks status page at Downdetector.

On rare occasions, the Starbucks service might be offline.

Dave Johnson/Insider



Clear your cache 

If nothing has solved your problem so far, it’s possible that there is a problem with the Starbuck app’s cache. If the cache is corrupted, you might need to clear it to get the app working again. 

The only way to clear an app’s cache on the iPhone is to delete the app and then reinstall it from the App Store. That’s inconvenient, but only takes a few moments. On Android, you can clear the Starbucks app’s cache from the Settings app.

1. Start the Settings app and tap Apps.

2. If necessary, tap See all apps and then tap Starbucks.

3. Tap Storage & cache.

4. Tap Clear cache, and then tap Clear storage.

App details page in Android Settings.

You can try to resuscitate the Starbucks app by clearing its cache.

Dave Johnson/Insider



Reinstall the Starbucks app

If all else fails, it might be possible to solve your problem by uninstalling the Starbucks app and reinstalling it. This may eliminate any glitchy software that was interfering with your ability to use the app. Remember that you will need to sign in to the app again after reinstalling it.



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