- Dollar Rent A Car charged a customer $768 for a vehicle she had not picked up.
- Abigail Eason said she was charged her for a car she believed was given to another customer.
A woman was charged almost $800 for a car she never picked up and was pursued by a debt collector after she refused to pay, damaging her credit score.
Abigail Eason planned to rent from Dollar Rent A Car in early August at Houston International Airport, but was told when she arrived at the counter that her online booking could not be honored.
Eason made a new reservation with Dollar but then canceled it after being offered smaller car that was still far more expensive than the SUV she had booked.
She then rented a car from Hertz, which also owns Dollar, at a cost of $621.
When Eason dropped her car off at Hertz four days later, she was also hit with a $768 charge from Dollar. A receipt suggested Eason had rented the car five hours after she had left the airport in a Hertz vehicle, and had returned it at the same time as her Hertz rental.
Eason refused to pay the fee for a car she didn’t use, and couldn’t understand how she had been charged for renting two vehicles at the same time by companies owned by the same group. She believes her details were used to rent the car to another Dollar customer.
“This is a business establishment that stole my identity and failed to secure my credit card information … someone put miles on that car,” Eason told Insider.
She then began to get calls and letters from a collection agency, to which Dollar had passed on the charge. Eason said a Dollar agent told her to pay the fee and it would then be refunded.
Because of the failure to pay the fee, Eason said her credit score had fallen by 75 points, moving her rating from “good” to “fair.”
“I can’t even apply for anything right now. If I want a credit card, because of my debt ratio and my score dropping, I really wouldn’t get approved. And if I decided to refinance my home, I wouldn’t get a good interest rate because of my credit score,” she said.
Eason added that because she works as a real estate appraiser, her credit score could threaten her employment.
A Hertz spokesperson told Insider that the charge was rescinded on August 19, almost two weeks after it was made, and it was now in touch with the collection agency to cancel its pursuit of Eason.
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